Jet2 Rated Highly In Customer Satisfaction Survey

Low cost airline Jet2.com has come out ahead of its rivals in a recent customer satisfaction survey. The report from the July edition of Which? magazine suggests that after surveying 30,000 of its members, Jet2 is rated better for customer service than any other budget airline in the British Isles, including easyJet and Ryanair.

Jet2.com Chairman Philip Meeson said "The readers of Which? have stunned everyone at Jet2.com. We're over the moon at being ranked ahead of the likes of British Airways and KLM, who can't get anywhere near to the low fares we offer, and are of course delighted to be ahead of every other low cost airline in the British Isles.

"It's particularly pleasing that we have been singled out for the high standard of service on our flights to Italy, Portugal and Spain. Millions of people travel from the UK to these countries on holiday every year and I'd say to anyone who hasn't flown with Jet2.com that, with an endorsement like this and our extremely low fares, why not give us a try?"

Neil Fowler from Which? Magazine said, You might think that you get what you pay for, but the best European no-frills airlines prove that you can offer a stripped down service at a good price and keep your customers happy. As for Ryanair and EasyJet, they might be cheap, but if you want great customer service then look elsewhere."

However, the survey has come some criticism, with Ryanair's Daniel de Carvalho stating: "If you want low fares and great passenger service then follow our 60m passengers and fly Ryanair. If you want to buy a useless magazine with no insight whatsoever into air travel, then we strongly recommend "Which" - whose annual loony member survey is about as useful as a baggage tag in Terminal 5."

Jet2.com flies to 9 popular European destinations from Belfast International Airport including Malaga, Pisa and Tenerife as well as 2 domestic routes including cheap flights between Belfast and Leeds Bradford flying up to three times daily.