Travel Advice For XL Customers

XL Leisure Group Plc including XL Airways, Aspire Holidays, Freedom Flights, The Really Great Holiday Company (including XL Holidays), Medlife Hotels, Travel City Flights and Kosmar Villa Holidays are all in administration. It is advisable for all passengers who have yet to commence their travel to make alternative arrangements as detailed below.

Customers booked with ATOL protected XL tour operators
The following tour operators held Air Travel Organiser’s Licenses (ATOL) and customers who have purchased air holidays and flights from them will be ATOL protected:

The Really Great Holiday Company PLC - ATOL 3827
Trading as: Cruise City, Excel Holidays, The Florida Skytrain, Transatlantic Vacations, Travel City Direct and Travel City International

Kosmar Villa Holidays PLC - ATOL 1760
Trading as: Kosmar Holidays

Freedom Flights Limited - ATOL 5296
Trading as: Freedom Flights

Aspire Holidays Limited - ATOL 6536
Trading as: Aspire Holidays

For further details please visit the Civil Aviation Authority's (CAA) ATOL website (www.atol.org.uk).

Customers currently abroad
Those customers who are already abroad and who are affected by XL should stay in your hotel or villa and complete their holiday. In most cases, your accommodation provider will be paid direct by the CAA so you will not incur additional expenses. If you need to make any payments for items like hotels or transfers, you should obtain a receipt as far as possible. The CAA will be able to consider claims for refunds for these amounts. 

The CAA will also arrange for a flight to bring those customers home. Please check with your holiday representative for information about any changes to your flight arrangements, or check on the ATOL website (www.atol.org.uk). The CAA has also set up a helpline for customers in distress (+44 (0) 2891 856 547).

Customers yet to travel
All passengers who have booked through a travel agent should contact their agent to gain assistance in making a claim on ATOL. If you booked directly with an XL Group company than please contact ATOL directly. For further information please visit the ATOL website (www.atol.org.uk).

Customers booked with XL Airways through XL.com or XL Call Centres
XL has confirmed that customers who booked through XL.com or XL call centres are not ATOL protected and will be ineligible for a refund from ATOL. Further information can be obtained from the Administrator’s help line as follows:

From the UK – 0800 068 8991
From Abroad - + 44 208 242 4783